We ship using USPS with the additional package tracking. This will give you the most up-to-date delivery information. To track your order, simply use the tracking number that has been provided in your order email. All orders are usually shipped same day and are delivered within 2-4 days.
Here at Skone Cosmetics your satisfaction is more than just our goal, it’s our priority. If you aren’t 100% satisfied with your product for any reason, we will accept returns within 60 days of the sale date and issue a full refund of the amount paid or replace the product. Once a product has been replaced, the order is now final. No additional exchanges or refunds will be issued.
To Initiate a Return - Email our customer care team at firstname.lastname@example.org and include your order number and reason for returning. Please return your item in a bubble mailer envelope to:
PO Box 234
Mount Freedom, NJ 07970
Lost or Stolen Packages - Skone Cosmetics is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Skone Cosmetics will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Free Exchange Shipping - Customers are responsible for shipping costs for returning products, but replacement products requested in exchange for returned products are shipped free of charge.
Incorrect Shipping Information - If a package is returned to Skone Cosmetics due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Skone Cosmetics is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Here at Skone, you’re more than just a customer; you are part of the Skone Girl family. We strive to do business that exceeds your expectations with integrity, transparency and care. Should you have additional questions, please call our customer care team at 973-927-5663.